GENERAL
What is Invoice Cloud?
Invoice Cloud is a web-based electronic invoice presentment and payment company that we have partnered with to provide faster billing and collections. Customers can pay online with more convenient billing services. New vehicle registrations and transfers must be processed in person at the Town Clerk Office. First time Dog Licenses must be processed at the Town Clerk’s Office.
Is there one account number for all of my bills?
No, account numbers vary for the different bill types. For instance:
Real Estate -Tax Map & Lot # (00/000/00) (NOT AVAILABLE ONLINE YET)
Motor Vehicle – Plate #, Plate Type, Last 4 Digits of VIN
Dog License –Owner Name, Pet Name
Vital Record- Fill out information and email a copy of your ID to tc@bradfordnh.org
If I pay a different bill do I need to register more than once?
Yes, one-time registration is required for each bill type to access the resident portal. You need to register for each of the bill types and accounts you wish to pay online. If you own two parcels you will need to register both parcels. If you own multiple vehicles, you will only need to register once. Once the initial registration process has been completed for each of your accounts, viewing and paying future invoices will be in place. However, if you register your accounts with the same email and password (suggested), you will get a list of accounts to choose from in your customer portal.
How does the system work?
It is very simple.
- Customer can receive email notifications or accesses their account via the Town website by clicking on the “View or Pay Your Bill” button.
- Customers can process a One Time Payment or Register their account to schedule a payment.
- Customer will receive an email confirmation with their payment amount and payment process date.
Do I need an email address?
Yes, an email address is required for payment confirmation. A payment receipt is sent via email.
How long will my payment history be maintained?
24 months is the standard retention period
REGISTERING
Do I need to register to pay a bill?
You may need to register to receive electronic bills by email (not offered at this time), but registration is not required for One Time Payments. One Time Payments require that you enter your payment information each time you make a payment.
Why should I register to pay a bill?
By registering, you have access to all of your invoices regardless of type and all of the features of the payment portal. These features include the ability to view all current invoices at the same time, schedule payments for a specific date, see previous invoices and payment dates, update your profile information, access the online customer service system, go paperless and sign up for Auto‐Pay. You also avoid having to enter your payment information each time you pay a bill.
How Do I register?
Registering is easy and can be done when you make a payment. You can go directly to the Town of Bradford’s website, then to the Town Clerk’s page and click on the “Online Payments” button. You will then be directed to the next page of the Town’s website to select the line item “View/Pay Bills”. This will direct you to the website powered by Invoice Cloud. Once you select the type of bill you wish to pay and locate your account, you will be given the opportunity to register or to make a one‐time payment. If you choose to register, you will be asked to provide a password and accept the terms and conditions to use the system. The payment information you enter in your profile will then be securely encrypted and saved for your next visit.
How do I find my account number to login?
Once you have registered, you will need only your email address and password to log in. To login the first time you use the system, you will need your account number or customer ID from your bill. The “locate your bill” screen gives instructions regarding the required information.
I forgot my password, how do I find it?
You should click on “Forgotten Password?” at the bottom of the login screen. You will need your account number and email address to retrieve your password. If you’re unable to locate your account number, you may call the Town of Bradford (603-938-2288) and after verifying your identity, the Town can provide you with the information.
PAYMENTS
What forms of payment can I use?
You can pay by credit or debit (processed as a credit) card or you may use an electronic check from your bank account (checking or savings). MasterCard, Discover, Visa, and American Express are accepted.
Can I still send in paper checks?
Yes, your bill can be paid in any of the following ways:
- Web based online payment‐‐‐log in to online bill pay via the Town’s website.
- Paper check‐sent by whatever means you choose, including the US Postal Service.
The check should be mailed to:
Town of Bradford
PO BOX 607
Bradford, NH 03221
- Pay through your bank bill pay service
- In person
What is a service or convenience fee?
It is a nonrefundable fee added to an invoice to cover various administrative costs associated with billing and accepting payment. The non-refundable convenience fee when using credit cards is 2.95% of your transaction. The fee for using ACH is $0.95. The convenience fee is automatically calculated, and the dollar amount of the bill being paid is shown on the payment page before you submit your payment for processing. The fee is not collected by the Town of Bradford nor paid to the town. The Town of Bradford receives only your bill payment amount. The convenience fees will appear as a separate charge from the bill amount on your credit card and bank statement.
How will I know that my payment has been accepted?
After you submit your payment, you will see a payment confirmation screen. It will contain your payment confirmation message. It will show an approved number for credit cards or a processed number for electronic check. You will also receive a confirmation email after your transaction is submitted. The email will include your account number, invoice number, amount paid, and confirmation message. If your electronic check does not pass through the bank, you will receive an email informing you of the rejected payment. You may need to call the Town in order to pay again.
How long does a credit card transaction take to process?
Credit card transactions typically take 24-72 hours to settle. An authorization is issued immediately.
PAPERLESS
I received and email stating “Thank you for going paperless” but I did NOT sign up!
The paperless box is generally defaulted to enroll you in paperless billing because it helps the environment.
Option 1: Customer must click on “Complete paperless process” link within the email to complete enrollment. If they do not, the paperless option will not be active and will drop off the system within a few days.
Option 2: Customer can log into account and cancel the paperless registration. Choose>My Profile>Paperless Option>Cancel Paperless registration.
When I sign up to “Go Paperless” will I still receive a bill in the mail?
No, you will receive an email notification each time a new bill is ready for you to view and pay. Email notifications go to the email address used when you registered, a second email address may added if you wish to send notifications to an additional or back-up email address.
Can I start receiving paper bills again?
Yes, simply go into your profile and under Paperless Options, select “No, I don’t want to go paperless.” Be sure to update/save the change.
What is account linking?
Self Service Account Linking means that payers are able to view and pay all open bills with a single transaction. When registering bills under the same email address, payers are given the option to link the related accounts within the service. Linked accounts provide the following efficiencies:
- It creates simpler payments across bill types. For example, a customer two personal property bills and six motor vehicle bills can login to any one account and view, manage preferences (Auto Pay, Paperless setting etc.) and pay all of the accounts at the same time.
- Linked accounts can access the same encrypted credit card and bank account information, so payers only need to enter it once.
- Multiple first email notifications scheduled for the same day, are grouped into one email rather than sent separately, resulting in fewer notifications for payers.
- Upon receipt of the email notification, the payer can view or pay all bills together, including any open or unpaid bills from other bill types. This is particularly useful for customers with multiple parcels and multiple motor vehicles.
- Payment receipts are always sent out individually.
- Editing an email or password changes it for all accounts in the linked group.
SECURITY
Is my information secure?
Invoice Cloud uses the highest standards in Internet security. Account information displayed within the customer and biller portals is truncated to protect confidential data. Any information retained is not shared with third parties.
Are my credit card and checking account numbers safe when I pay online?
Yes. Invoice Cloud will safely store all of your financial information using Payment Card Industry (PCI) Compliant systems. This includes truncating (abbreviating) account numbers so that even the Town does not see your complete account information.
Who has access to my account?
You and Town authorized staff. No one will have access to your financial information as all check routing numbers and credit card numbers are truncated, so you never have to worry about security. As a security precaution, we don’t even show your full financial information back to you.
HELP
Who do I contact with questions about my bill?
Bradford Town Clerk 938-2288 or tc@bradfordnh.org